Delivery Information

UK Delivery

Pandas Ribbons currently delivers to eligible addresses within the United Kingdom.

Available delivery methods, charges and estimated delivery times are shown during checkout before payment is completed.

Order Processing

Orders are normally prepared within [INSERT PROCESSING TIME] working days.

Working days exclude Saturdays, Sundays and UK bank holidays.

During busy periods, product launches, sales or public holidays, processing may take slightly longer.

Estimated Delivery Times

                                                                                     
Delivery Method Estimated Delivery Time Price
Standard UK Delivery [INSERT ESTIMATE] [INSERT PRICE]
Express UK Delivery [INSERT ESTIMATE OR REMOVE ROW] [INSERT PRICE OR REMOVE ROW]

Delivery estimates begin after the order has been processed. Unless expressly guaranteed, delivery dates are estimates rather than fixed promises.

Free Delivery

[INSERT FREE DELIVERY RULE, FOR EXAMPLE: Free standard UK delivery is available on orders over £40.]

Order Tracking

When tracking is available, a tracking link or tracking number will be included in your dispatch confirmation email.

Please allow time for the carrier’s tracking system to update after receiving your dispatch notification.

Delivery Addresses

Customers are responsible for checking that the delivery address entered during checkout is complete and accurate.

If you notice an error, please contact us immediately. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Delayed Parcels

If your order has not arrived within the estimated delivery period, please:

     
  1. Check the tracking information provided in your dispatch email.
    2.  
  2. Check whether the carrier has left the parcel in a safe place or with a neighbour.
    3.  
  3. Confirm that the delivery address on your order is correct.
    4.  
  4. Contact us with your order number if you still require assistance.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives visibly damaged, please contact us promptly with your order number and any relevant photographs.

We may need to investigate the matter with the delivery carrier before providing a resolution.

International Delivery

We currently [DELIVER / DO NOT DELIVER] outside the United Kingdom.

[INSERT INTERNATIONAL DELIVERY INFORMATION OR REMOVE THIS SECTION.]

Questions About Delivery

Please contact our customer care team through the Contact Us page and include your order number where applicable.