Returns & Refunds

Our Returns Policy

We hope you love your Pandas Ribbons order. If you change your mind about an eligible online purchase, please contact us within 14 days of receiving your order.

After notifying us that you wish to cancel, you should return the eligible item within the following 14 days.

This policy does not affect your statutory rights, including your rights where an item is faulty, damaged, not as described or otherwise does not conform to the contract.

How to Request a Return

Before sending anything back, please contact us through our Contact Us page and provide:

     
  • Your full name;
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  • Your order number;
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  • The item or items you wish to return;
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  • The reason for the return;
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  • Photographs where the item is damaged, faulty or incorrect.

We will reply with return instructions and the correct return address.

Please do not return an item to an address shown on a parcel or product packaging unless we have confirmed that it is the correct returns address.

Condition of Returned Items

Returned items should be handled only as necessary to establish their nature, characteristics and suitability.

Where applicable, items should be returned:

     
  • Unused and unworn;
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  • With original tags and packaging;
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  • With all parts and accessories included;
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  • In a condition suitable for inspection.

A deduction may be made where permitted by law if an item’s value has been reduced because it was handled beyond what would reasonably be necessary when examining it.

Items That May Not Be Eligible for Change-of-Mind Returns

Where permitted by law, exclusions may apply to:

     
  • Personalised or made-to-order products;
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  • Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
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  • Items that have been used, worn, damaged or altered after delivery;
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  • Any other products excluded under applicable consumer law.

Any product-specific restriction will be stated clearly before purchase.

Return Delivery Costs

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we state otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before arranging a return so we can provide the appropriate instructions.

We recommend using a tracked return service and retaining proof of postage. Pandas Ribbons cannot be responsible for returned parcels that do not reach the confirmed returns address.

Refunds

Once a return has been received and inspected, we will notify you about the outcome.

Approved refunds will be issued to the original payment method.

Where required by law, eligible standard outbound delivery costs will also be refunded. Additional costs resulting from choosing a more expensive delivery service than the least expensive standard option offered may not be refundable.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or incorrect, please contact us promptly.

Include your order number, a description of the issue and clear photographs of the product and packaging where appropriate.

Do not dispose of the item or packaging until we have reviewed the issue and provided instructions.

Exchanges

We currently [OFFER / DO NOT OFFER] direct exchanges.

[IF EXCHANGES ARE NOT OFFERED: The simplest way to obtain another item is to return the eligible original item and place a new order.]

Returns Address

Returns must only be sent to the address provided by our customer care team after the return has been approved.

Contact Us

For return or refund assistance, please contact us and include your order number.