Frequently Asked Questions

Ordering

How do I place an order?

Choose the items you would like, select any available options and add them to your basket. When you are ready, proceed to checkout and follow the steps to complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes will be possible once an order has entered processing or has been dispatched.

How will I know that my order has been received?

After completing your purchase, you should receive an order confirmation at the email address provided during checkout. Please check your spam or junk folder if it does not arrive.

I entered the wrong delivery address. What should I do?

Please contact us as soon as possible with your order number and the correct address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Products

Where can I find product measurements?

Available measurements, materials, care instructions and sizing information are shown on the individual product page. Please review these details before placing your order.

Are colours exactly the same as they appear on screen?

We aim to display product colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography and individual screen settings.

Are the accessories suitable for all ages?

Please check the recommended age, measurements and safety information shown on each product page. Some products may contain small parts and require adult supervision.

How should children’s accessories be used?

Children should be supervised when wearing or handling accessories. Remove accessories during sleep and do not allow a child to use an item if it becomes damaged or presents a potential hazard.

Delivery

Where do you deliver?

We currently deliver to addresses within the United Kingdom. Any available destinations and delivery charges will be shown during checkout.

How long will my order take to arrive?

Estimated processing and delivery times are shown on our Delivery Information page. Delivery estimates begin after an order has been processed and are not guaranteed unless expressly stated.

How can I track my order?

When tracking is available, you will receive a dispatch confirmation containing a tracking link or tracking number. You can also use the Track Your Order information available on our website.

What should I do if my parcel is delayed?

Please check your tracking information first. If your parcel has not arrived within the stated delivery window, contact us with your order number so we can assist you.

Returns and Refunds

Can I return an item?

Eligible online purchases may be returned in accordance with our Returns & Refunds Policy and your statutory consumer rights. Please contact us before returning an item.

What if my item arrives damaged, faulty or incorrect?

Please contact us promptly with your order number, a description of the issue and clear photographs where appropriate. We will review the matter and explain the next steps.

Are any products excluded from change-of-mind returns?

Certain products may be excluded where permitted by law, including some personalised items or sealed goods that are not suitable for return for hygiene reasons once unsealed. Any applicable exclusions will be clearly stated on the product page and in our Returns & Refunds Policy.

Payments

Which payment methods do you accept?

The payment methods currently available will be displayed securely during checkout.

Which currency do you use?

Prices on Pandas Ribbons are displayed in pounds sterling (£), unless otherwise stated.

Contact

How can I contact Pandas Ribbons?

Please use our Contact Us page and include your order number if your enquiry relates to an existing purchase.