PAYMENT POLICY

Last updated: [LAST UPDATED DATE]

Currency

All prices displayed on Pandas Ribbons are in pounds sterling unless otherwise stated.

Accepted Payment Methods

Available payment methods are displayed during checkout and may include:

Major debit and credit cards.

Shop Pay.

Apple Pay.

Google Pay.

PayPal.

Other payment methods enabled at checkout.

Remove any payment method that is not genuinely active.

Payment Authorisation

By submitting an order, the customer confirms that:

The payment information is accurate.

They are authorised to use the payment method.

Sufficient funds or credit are available.

Orders may be subject to payment authorisation and fraud prevention checks.

When Payment Is Taken

Payment may be authorised or collected when the order is submitted, depending on the checkout configuration and payment method.

Orders will not normally be processed until payment has been successfully authorised.

Payment Security

Payments are processed through secure third-party payment providers.

Pandas Ribbons does not normally store full payment card details.

Payment Failure

If payment is declined or cannot be authorised, the order may not be completed.

Customers should verify their billing information or contact their bank or payment provider.

Taxes

Applicable taxes are included or displayed as required during checkout.

If the business is VAT registered, display accurate VAT information and the VAT registration number where appropriate.

Delivery Charges

Any delivery charge will be shown before the customer submits the order.

Discounts

Discount codes must be entered during checkout before the order is submitted.

Discounts cannot normally be applied retrospectively after an order has been completed.

Refunds

Approved refunds are returned to the original payment method.

Refund processing times vary according to the bank, card issuer or payment provider.

See our Returns, Refunds and Cancellation Policy for further information.

Fraud Prevention

We may use payment and identity information to prevent fraud, unauthorised transactions and misuse.

We may contact the customer to verify an order or cancel an order where fraud is reasonably suspected.

Contact

For payment enquiries, contact [SUPPORT EMAIL] and include your order number.

Never send full payment card details by email.

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PRODUCT SAFETY AND CARE

Last updated: [LAST UPDATED DATE]

The safety and appropriate use of children’s accessories are important to Pandas Ribbons.

This page provides general guidance only.

Customers must also read and follow the specific information, warnings and instructions shown on each product page and packaging.

Adult Supervision

Children should be supervised by a responsible adult when wearing or handling accessories.

Do not leave babies or young children unattended with bows, clips, headbands, hats, organisers, gift packaging or detachable parts.

Small Parts

Some products may contain small or detachable parts that could present a choking hazard.

Always check the age recommendation and warning information for the individual product.

Keep unsuitable products and packaging out of reach of babies and young children.

Sleep and Rest

Remove hair accessories, headbands, clips, bows and decorative accessories before a child sleeps or rests.

Products should not be placed in a cot, crib, Moses basket or sleeping area unless specifically designed and approved for that purpose.

Damage and Wear

Inspect accessories before each use.

Stop using a product immediately if it:

Becomes damaged or broken.

Has loose, sharp or detached parts.

Shows excessive wear.

No longer fits safely.

Could present a choking, strangulation, entrapment or other hazard.

Headbands and Hair Accessories

Ensure that headbands and hair accessories fit comfortably and are not excessively tight.

Do not use an accessory if it restricts circulation, breathing, movement or comfort.

Hats

Select the correct size using the measurements shown on the product page.

Make sure the hat does not obstruct the child’s vision, breathing or movement.

Clips

Hair clips should be attached and removed by an adult where appropriate.

Do not allow children to place clips in their mouths.

Organisers

Accessory organisers are intended for storage.

Keep organisers, hanging cords, hooks and stored accessories away from cots, sleeping areas and places where a child could become entangled.

Gift Packaging

Remove plastic bags, ribbons, ties, tissue paper and other packaging before giving the product to a child.

Packaging is not a toy.

Care Instructions

Follow the care instructions provided for each product.

Unless expressly stated otherwise:

Avoid prolonged exposure to water.

Keep products away from fire and excessive heat.

Store products in a clean and dry place.

Avoid harsh chemicals and abrasive cleaning products.

Allow damp products to dry fully before storage.

Allergies and Materials

Available material information is displayed on the relevant product page.

If a child has a known allergy or sensitivity, review the materials carefully and seek appropriate professional advice before use.

Product-Specific Information

Product-specific warnings, measurements, age recommendations, care instructions and materials take priority over this general guidance.

Reporting a Safety Concern

If you believe a product presents a safety concern, stop using it immediately and contact [SUPPORT EMAIL].

Include:

The order number.

The product name.

A description of the concern.

Photographs or video where appropriate.

Any batch, label or packaging information available.