Shipping policy
Last updated: [LAST UPDATED DATE]
This Shipping Policy explains how Pandas Ribbons processes and delivers orders placed through our website.
Where We Deliver
Pandas Ribbons currently delivers to eligible addresses within the United Kingdom.
Available delivery destinations, methods and charges are displayed during checkout before payment is completed.
We currently [DO / DO NOT] deliver outside the United Kingdom.
Order Processing
Orders are normally prepared for dispatch within [PROCESSING TIME] working days after payment has been successfully received.
Working days are Monday to Friday, excluding UK bank holidays.
Orders placed during weekends or bank holidays will begin processing on the next working day.
Processing may take longer during busy periods, product launches, seasonal promotions, sales or public holidays. Where possible, significant delays will be communicated to the customer.
UK Delivery Options
Standard UK Delivery
Estimated delivery time: [DELIVERY TIME] working days after dispatch.
Price: [DELIVERY PRICE]
Express UK Delivery
Estimated delivery time: [EXPRESS DELIVERY TIME] working days after dispatch.
Price: [EXPRESS DELIVERY PRICE]
Remove any delivery option that is not genuinely available.
Free Delivery
Free standard UK delivery is available on orders over [FREE DELIVERY THRESHOLD].
The qualifying order value is calculated after discounts and before delivery charges, unless otherwise stated.
If free delivery is not offered, remove this section and any free-delivery claims from the website.
Delivery Estimates
Delivery estimates begin after the order has been processed and dispatched.
Unless expressly stated as guaranteed, delivery dates are estimates and may be affected by carrier delays, severe weather, public holidays, industrial action or other circumstances outside our reasonable control.
Order Confirmation
After placing an order, customers will receive an order confirmation email at the email address provided during checkout.
The order confirmation confirms that we have received the order. It does not necessarily confirm that the order has been dispatched.
Dispatch Confirmation and Tracking
When an order has been dispatched, we will send a dispatch confirmation email.
Where tracking is available, the email will include a tracking number, carrier information or a link to the order status page.
Tracking information may take some time to become active after dispatch.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error, please contact us immediately at [SUPPORT EMAIL].
We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
If a parcel is returned because the address was incorrect, incomplete or inaccessible, additional delivery charges may apply before it can be sent again.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier may attempt delivery again, leave the parcel in a safe place, deliver it to a neighbour, send it to a collection point or return it to the sender.
Please follow the instructions provided by the delivery carrier.
Delayed Orders
If your order has not arrived within the estimated delivery period:
Check the tracking information.
Check with household members or neighbours.
Check for a carrier delivery card or safe-place notification.
Confirm that the delivery address is correct.
Contact us at [SUPPORT EMAIL] with your order number.
Lost Parcels
If tracking indicates that a parcel may be lost, please contact us promptly.
We may need to open an investigation with the carrier before arranging a replacement or refund.
Damaged Parcels
If a parcel arrives visibly damaged, please photograph the outer packaging before opening it where reasonably possible.
Contact us at [SUPPORT EMAIL] and provide your order number, a description of the damage and photographs of the packaging and affected product.
Multiple Parcels
Orders containing more than one product may occasionally be delivered in separate parcels.
Where available, separate tracking information will be provided.
Customs and Import Charges
For orders within the United Kingdom, applicable taxes and charges will be shown during checkout.
If international delivery becomes available, customers may be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country, unless otherwise stated.
Contact Us
Pandas Ribbons
Email: [SUPPORT EMAIL]
Telephone: [PHONE NUMBER]
Business address: [BUSINESS ADDRESS]