Contact information
CONTACT US
We are here to help with questions about products, orders, delivery, returns and general customer service.
Customer Service
Email: [SUPPORT EMAIL]
Business Hours
Monday to Friday: [OPENING HOURS]
Closed on weekends and UK bank holidays.
We aim to respond within [RESPONSE TIME] working days.
Order Enquiries
If your enquiry concerns an existing order, include:
Your full name.
Your order number.
The email address used during checkout.
A clear description of the issue.
Business Information
Trading name: Pandas Ribbons
Business address: [BUSINESS ADDRESS]
Company number: [COMPANY NUMBER, IF APPLICABLE]
VAT number: [VAT NUMBER, IF APPLICABLE]
Returns
Do not send returns without contacting us first.
Return instructions and the authorised return address will be provided after a return request has been reviewed.
Contact Form
You can also contact us using the form on this page.
For security, do not include full payment card details, passwords or sensitive financial information.